Frequently Asked Questions

Find answers to common questions about APIVoid service. Should you have a question that is not present in this page please do not hesitate to contact us with your inquiry
and we will reply as soon as possible.

Navigate to the forgot password page, enter your email and submit the form. You will then receive an email from our system containing instructions to reset your password. Please make sure to check also your spam/junk folder.
Navigate to the resend confirmation email page, enter your email and submit the form. You will then receive an email from our system containing instructions to activate your email. Please make sure to check also your spam/junk folder.
Navigate to the reset IP whitelist page, enter your email and submit the form. You will then receive an email from our system containing instructions to reset your account IP whitelist. Please make sure to check also your spam/junk folder.
Sometimes our email may be triggered by anti-spam filters and it may be moved to the spam/junk folder, or it may be blocked by other rules present on your web mail. Check your spam/junk folder to see if there is our email.
After you register for an account you need to validate your email address within 30 days, else your account will be automatically deleted. If you didn't receive the confirmation email you can request to resend confirmation email at anytime.
No, you need to use a valid and non-temporary email address.
Yes we periodically check and remove users that use disposable emails.
Yes we will send an email to all users when we have updates.
Payments are securely handled by our partner FastSpring.
You can safely pay using PayPal or a credit card (Visa, MasterCard, etc).
We do not offer a refund for purchased, utilized or unused credits.
There are no recurring fees, you buy only the API queries you need.
We just save your email address and your IP address. All details inserted during the order and payment phase are safely handled by our partner FastSpring.
No, payments are securely handled by our partner FastSpring.
Invoices are handled by our partner FastSpring. You will receive the invoice to your email after that your payment has been successfully processed.
An API query is an HTTP request (GET/POST) to our API endpoint.
Credits are valid for 1 year from when they are purchased.
They are added to your available credits and credits expiration is set to +1 year.
Make sure to purchase credits (any amount) at least 1 time every year.
Yes, we send you an email 15 and 5 days before your credits will expire. Remember that on each API request we show the credits expiration date.
Credits will be reset to 0 when they have expired.
Yes, we send you an email when your credits are less than 75 (we check this once per day). Remember that on each API request we show the remained credits.
Remained credits are displayed on your Dashboard and on each API request.
Yes, on your Dashboard click on the Web Interface page.
No, credits are not decreased when the API endpoint returns an error.
For a correct API usage you should not make more than 5/10 requests per second.
Yes you can create and manage multiple API keys from the same account.
No, we cannot use some engines due to limitations on their usage.
This service is developed and maintained by NoVirusThanks Company Srl.
Click here to view the API's uptime.

Contacts

Have questions? Don't hesitate to contact us directly via email.
If you don't receive a reply in one or two business days, please re-send the message.
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