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Frequently Asked Questions

Find answers to common questions about APIVoid service. Should you have
a question that is not present in this page please do not hesitate to contact us with your inquiry and we will reply as soon as possible.

Navigate to the forgot password page, enter your email and submit the form. You will then receive an email from our system containing instructions to reset your password. Please make sure to check also your spam/junk folder.
Navigate to the resend confirmation email page, enter your email and submit the form. You will then receive an email from our system containing instructions to activate your email. Please make sure to check also your spam/junk folder.
Navigate to the reset IP whitelist page, enter your email and submit the form. You will then receive an email from our system containing instructions to reset your account IP whitelist. Please make sure to check also your spam/junk folder.
Sometimes our email may be triggered by anti-spam filters and it may be moved to the spam/junk folder, or it may be blocked by other rules present on your web mail. Check your spam/junk folder to see if there is our email.
After you register for an account you need to validate your email address within 30 days, else your account will be automatically deleted. If you didn't receive the confirmation email you can request to resend confirmation email at anytime.
No, you need to use a valid and non-temporary email address.
Yes we periodically check and remove users that use disposable emails.
Yes we will send an email to all users when we have updates.
Payments are securely handled by our partner FastSpring.
You can safely pay using PayPal or a credit card (Visa, MasterCard, etc).
Here are some of the possible reasons for the cases when a credit card is declined while you are trying to make a purchase via a FastSpring payment platform:

  • 1) Invalid credit card number or billing address was entered.
  • 2) Incorrect or expired credit card expiration date.
  • 3) A hold has been placed on the account. This may happen sometimes when the credit card company identifies a transaction they don’t believe fits your normal buying behavior and are concerned that it might be a fraudulent payment or a charge that you have not authorized yourself.
  • 4) A restriction may have been placed on the account. E.g, the account may be set up to not be used outside the country in which the card was issued.
  • 5) Insufficient funds on the credit card.
  • 6) The amount exceeds the limit set for daily or internet purchases.

If your credit card is declined again after that you have checked all data is correct, you should try to call your bank (credit card issuer) to inquire about further details and see if they can help you understand why your credit card failed the payment.
We do not offer a refund for purchased, utilized or unused credits.
There are no recurring fees, you buy only the API queries you need.
We just save your email address and your IP address. All details inserted during the order and payment phase are safely handled by our partner FastSpring.
No, payments are securely handled by our partner FastSpring.
Invoices are handled by our partner FastSpring. You will receive the invoice to your email after that your payment has been successfully processed.
An API query is an HTTP request (GET/POST) to our API endpoint.
Purchased credits need to be consumed within 1 year.
They are added to your available (unused) credits.
Yes, we send you an email when your credits are less than 50 (we check this once per day). Remember that on each API request we show the remained credits.
Remained credits are displayed on your Dashboard and on each API request.
Yes, on your Dashboard click on the Web Interface page.
No, credits are not decreased when the API endpoint returns an error.
Each API service has its own recommended requests per second, just login to your Dashboard and check the specific API documentation page.
Yes you can create and manage multiple API keys from the same account.
No, we cannot use some scanning engines present in IPVoid or URLVoid due to limitations on their usage. The difference is only in the number of scanning engines in use.
This service is developed and maintained by NoVirusThanks Company Srl.
Click here to view the API's uptime.

Contacts

Have questions? Don't hesitate to contact us directly via email.
If you don't receive a reply in one or two business days, please re-send the message.
Here is our email (it is an image to prevent spam):

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