Frequently Asked Questions

Find answers to common questions about APIVoid service. Should you have a question that is not present in this page please do not hesitate to contact us with your inquiry
and we will reply as soon as possible.

Navigate to the forgot password page, enter your email and submit the form. You will then receive an email from our system containing instructions to reset your password. Please make sure to check also your spam/junk folder.
Navigate to the resend confirmation email page, enter your email and submit the form. You will then receive an email from our system containing instructions to activate your email. Please make sure to check also your spam/junk folder.
Navigate to the reset IP whitelist page, enter your email and submit the form. You will then receive an email from our system containing instructions to reset your account IP whitelist. Please make sure to check also your spam/junk folder.
Sometimes our email may be triggered by anti-spam filters and it may be moved to the spam/junk folder, or it may be blocked by other rules present on your web mail. Check your spam/junk folder to see if there is our email.
No, you need to use a valid and non-temporary email address.
Payments are securely handled by our partner FastSpring.
You can safely pay using PayPal or a credit card (Visa, MasterCard, etc).
There are no recurring fees, you buy only the API queries you need.
We just save your email address and your IP address. All details inserted during the order and payment phase are safely handled by our partner FastSpring.
No, payments are securely handled by our partner FastSpring.
Invoices are handled by our partner FastSpring. You will receive the invoice to your email after that your payment has been successfully processed.
Credits are valid for 1 year from when they are purchased.
They are added to your available credits and credits expiration is set to +1 year.
Make sure to purchase credits at least 1 time every year.
Credits will be reset to 0 when they expire.
No, but on each API request we show the remained credits, so you can use this field to automatically notify you when it reaches a desired number.
Remained credits are displayed on your Dashboard and on each API request.
Yes, on your Dashboard click on the Web Interface page.
No, credits are not decreased when the API endpoint returns an error.
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Contacts

Have questions? Don't hesitate to contact us directly via email.
If you don't receive a reply in one or two business days, please re-send the message.
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